Privacy Policy

Overview

Sunland Park Insulation ("we," "us," or "our") operates the website located at sunlandparkinsulation.com (the "Site"). This Privacy Policy explains how we collect, use, and protect information about visitors to our Site and people who contact us through our online forms, phone, or email.

By using our Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

Information We Collect

Information you provide to us

When you fill out a contact or estimate request form on our Site, we collect the information you voluntarily submit. This may include your name, phone number, email address, home address or service location, and a description of the work you are requesting.

Information collected automatically

When you visit our Site, certain technical information is collected automatically by our hosting provider and analytics tools. This includes your IP address, browser type, operating system, the pages you visit, the time and date of your visit, and the website that referred you to our Site. This information is collected in aggregate and is not linked to any personally identifying information.

Cookies

Our Site may use cookies - small text files stored on your device - to help the Site function properly and to understand how visitors use it. You can instruct your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the Site may not function correctly if you disable cookies.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests, questions, or service inquiries.
• To schedule on-site assessments and communicate about your project.
• To improve the content and performance of our Site.
• To understand how visitors find and use our Site so we can serve customers better.
• To comply with any legal obligations that apply to our business.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

We do not share your personal information with outside parties except in the following limited circumstances:

• Service providers: We may share information with trusted third-party tools that help us operate our Site or manage customer inquiries, such as form processing services or email platforms. These providers are contractually required to keep your information confidential and may only use it to perform services on our behalf.
• Legal requirements: We may disclose your information if required to do so by law, court order, or in response to a lawful request from a government authority.
• Business transfers: If our business is sold or transferred, your information may be transferred as part of that transaction. We will notify you of any such change via the contact information you provided.

Third-Party Services and Analytics

Our Site may use third-party analytics services (such as Google Analytics) to collect information about how visitors use the Site. These services collect information such as how often users visit the Site, what pages they visit, and what other sites they visited before coming to ours. We use this information to improve the Site. These third parties have their own privacy policies and may collect data under their own terms.

Our contact forms may be hosted by a third-party form service. Any information you submit through those forms is subject to that service's privacy policy in addition to ours.

Data Retention

We retain the personal information you provide only for as long as is necessary to fulfill the purpose for which it was collected - primarily to respond to your request and complete any related work - or as required by law. Inquiry records and project communications are typically retained for a period of up to five years for business record-keeping purposes.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, to request that we correct inaccurate information, or to request that we delete your personal information, subject to any legal obligations that require us to retain it.

To make any of these requests, contact us by email or phone using the information in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our Site is not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Security

We take reasonable precautions to protect the personal information you share with us from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: